Digital transformation in financial services https://www.michiganwoodenergy.org can help companies improve their customer experience in many ways—from attracting new customers to simplifying banking. During this process, customer centricity, or a clear focus on meeting customers' needs, is key. Energy costs are a huge burden to Michigan's communities. Most of the fuels used in the state are imported — 100% of the coal, 96% of the oil, and 75% of the natural gas — at a cost of $18 billion each year to our local economy. Nationally, energy costs are now the second highest budgeting expense for many school districts, higher even than the cost of books and supplies.